A. “NPI” is information that is not personally identifiable and that is obtained through Your use of the Services.
B. “PII” is non-public information that is personally identifiable and obtained in connection with providing a product or service to You. It may include information such as name and address that You provide to Covey.
When You use the Services, Covey collects NPI such as Your browser type and IP address. Likewise, in order to offer You meaningful products and services and for other reasons, Covey may collect PII about You from the following sources:
• Information You give Covey on applications or other forms while using the Services; or
• Information You send Covey via any medium, including, but not limited to email, telephone, and social media interaction; or
• If You use a mobile device platform to access the Services or communicate with Covey, information transmitted from Your mobile device; or
• Information purchased or obtained from third parties.
Use of the Services is limited to Users (as defined in the Terms of Service) who are eighteen (18) years of age or older and/or have legal capacity to form a binding contract.
Covey may request other information from You during or after the registration process that Covey uses to provide better and more customized services to its customers. You acknowledge that this information is personal to You, and by creating an account on Covey, You may allow others, including Covey, to identify You and to allow Covey to use Your information in accordance with the Terms of Service.
All information that You provide to Covey is voluntary. You may always opt out, either now or at any time in the future, if you do not wish to continue receiving Covey communications or using Covey Service.
Covey collects information when You interact with Covey’s customer service in order to accurately categorize and respond to customer inquiries and investigate breaches of Covey’s Terms of Service.
Using Third Party Services and Visiting Third Party Sites
In the course of optimizing the Service, Covey may allow authorized third parties to place or recognize a unique cookie on Your browser. Any information provided to third parties through cookies will not be personally identifiable, but may provide general segment information for the enhancement of Your user experience by providing more relevant advertising. Covey will not store unencrypted PII in the cookies.
Due to the communications standards on the internet, when You visit the Services, Covey automatically receives the URL of the Services from which You came and the Services to which You are going when You leave Covey’s Services. Covey also receives the internet protocol (“IP”) address of Your computer (or the proxy server You use to access the World Wide Web), Your computer operating system and type of web browser You are using, email patterns, Your mobile device (including Your UDID) and mobile operating system (if You are accessing the Services using a mobile device), as well as the name of Your ISP or Your mobile carrier. Covey may also receive location data passed to it from third-party services or GPS-enabled devices that You have enabled. Also, as described above, Covey receives information when You access third-party web pages through the Service. The link between Your IP address and Your PII is not shared with third parties without Your permission, except as described in Section 8. (“When Covey May Disclose Your Information”), below.
Covey Services include User access to Communities. Communities are designed to allow Users to publicly share information, provide support to one another and where Users can pose questions for experts. Any information, including PII, that You share or post in a Community is open to the public, is not private and may be shared by Users with third parties or otherwise viewed, accessed, disclosed or used by third parties. Covey cannot control the use of information by Users or third parties that you share or post in a Community. Therefore, You should not share or post any information in a Community that You consider private or that You do not want made public.
Covey uses and/or intends to use Personal Information to:
• Operate and improve the Services;
• Provide You with the Services and other products and services that You may request or that You have expressed interest in;
• Evaluate Your interest and needs in order to improve the Service and make available other offers, products or services;
• Evaluate the types of offers, products or services Covey makes available to you and potential customers;
• Track use of the Services;
• Provide customer support;
• Communicate and provide additional information that may be of interest to you through email or other means, such as special offers, announcements, and marketing materials;
• Send You reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing;
• Provide advertisements to You through email messages or Covey apps; and
• Manage Covey’s everyday business needs such as Services administration, forum management, fulfillment, analytics, fraud prevention, enforcement of Covey’s corporate reporting obligations, Terms of Service or to comply with the law.
• Share your voluntarily submitted content for your benefit and the benefit of other users of the Services.
The Services may contain links to other websites. Covey is not responsible for the actions, practices, or content of such websites linked to or from the Services. You understand that such websites may have their own legal documents to which You must agree to prior to using and that Covey has no control over these legal documents. As always, You understand that it is Your responsibility to verify Your legal use of a website as well as use of information from the website with the corresponding website owner
Covey may combine NPI You provide through the Services with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify You and does not include Your personal contact information. Covey does not provide, sell, or rent PII to anyone outside our organization without your prior consent.
Except as set forth below or as specifically agreed to by You, Covey will not disclose any PII as gathered from You through the Services.
B. Covey may share PII Covey collects, as permitted by law, to companies such as credit reporting agencies, or servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information such as a state or federal law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as in response to a physical threat to You or others, to protect property, or defend or assert legal rights, to defend ourselves in litigation. In the event that Covey is legally compelled to disclose Your PII to a third party, Covey will attempt to notify You unless doing so would violate the law or court order.
C. If You prefer that Covey does not share certain information with its contractors and service providers, as described above, You can direct Covey not to share that information by contacting Covey at info@coveymom. Please note that an opt-out with respect to information sharing will not apply to information sharing arrangements described in Sections 8. A or B.
The Services utilize various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect Your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless You have given someone-else Your user ID and password. As such, You should protect Your user ID and password and NOT share it with anyone. If You believe Your user ID and password have been compromised and You have trouble changing your user ID/password on the Services, please contact Covey’s technical support department at email@example.com.
Neither the Services nor the Covey app are directed to children under 18. Covey does not knowingly collect PII from children under 13. If you become aware that your child has provided Covey with PII without your consent, please contact us at firstname.lastname@example.org. If Covey becomes aware that a child under 13 has provided Covey with PII, Covey will delete such information from its files, and perform any other acts necessary to comply with applicable law or regulations.
Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of PII that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law provides that companies must inform consumers about the categories of PII that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by Covey pursuant to Section 1798.83 of the California Civil Code, please contact Covey via email to email@example.com.
Should You have a privacy question about the Services, please email Covey’s customer service department at firstname.lastname@example.org.